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Frequently asked questions (FAQ's)


Introduction

What is You Are Not Alone?

You Are Not Alone is an online support community for parents of autistic and PDA children. It offers understanding, shared learning, and connection through live Zoom calls and a growing library of videos, articles, podcasts, and practical resources - all shaped by lived experience and professional insight.

Who is this community for?

This space is for parents and carers of autistic and PDA children who want support that feels human, understanding, and realistic. Whether you’re newly navigating this journey or have been on it for years, you’re welcome here.

Is this therapy or medical advice?

No. You Are Not Alone offers reflective, experience-led support and learning. It is not a replacement for medical, mental health, or legal advice. If you or your child need specialist or urgent support, we encourage you to seek appropriate professional help.

Zoom calls

How often do the live Zoom calls run?

We aim to offer live calls across 46 weeks of the year. This allows us to take planned breaks so we can continue offering support in a sustainable and thoughtful way.

Occasionally, calls may be cancelled or rescheduled due to illness or unforeseen circumstances, and where possible we’ll always let you know in advance.

Do I have to attend the live calls?

No - attendance is completely optional. Some parents come regularly, others dip in when they need support, and many use the recorded resources more than the live sessions. You can engage in whatever way feels right for you.

Are the Zoom calls recorded?

Some calls may be recorded and shared with members, but recordings are not guaranteed. We prioritise creating a safe and respectful space, and not all conversations are appropriate to record.

What if I can’t attend calls during a certain period?

That’s completely okay. Many parents’ lives are unpredictable. Your membership gives you access to a wide range of resources you can use in your own time, and you’re always welcome back to live calls when it feels possible again.

Membership

What support do I get as a member?

As a member, you receive:

  • Access to Monday morning and Tuesday evening Zoom support calls each week (for 46 weeks of the year)
  • Full access to all videos, articles, podcasts, and downloadable resources
  • Access to our You are not alone WhatsApp group

This means up to 8 live calls per month, alongside on-demand support you can access anytime.

How can I cancel my membership?

You can cancel at any time through your account settings by going through these four steps:

1. Click on My Account at the top right of the site.
2. Click on´My subscriptions´.
3. Click on your current membership plan, you will see the button ´Cancel my membership´.
4. Click on this button to cancel your membership. 

Once cancelled, you’ll continue to have access until the end of your current billing period.

Do you offer refunds?

We don’t offer refunds. This is because members receive immediate access to live calls, resources, and community support as soon as they join. We encourage parents to read through the information carefully before signing up.

Will my membership be automatically renewed?

Yes - subcriptions will be automatically renewed once a month. 

I’m not sure if this is right for me - what should I do?

That’s exactly why we offer a completely free first month.
It gives you time to experience everything we offer without pressure. During that month you’ll receive:
• Live support twice a week (Monday mornings and Tuesday evenings)
• The opportunity to ask about your child and your situation
• Short teachings and open discussions about autism, PDA, meltdowns, school and relationships
• Full access to our videos, articles and podcasts
• Connection with other parents who truly understand
You’ll have over 10 hours of live support in a month, plus access in between sessions, so you can really get a feel for the community and the guidance we provide.
After the free month, membership continues at £15 per month and you’re free to cancel any time before payment is taken. If you forget and are charged, simply let us know within the first week and
we’ll happily refund you.
The best way to know if this is right for you is to come and experience it.

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Being a safe place

Is the community confidential?

Yes. We ask all members to respect confidentiality and not share personal stories or discussions outside the community. This helps create a safe, trusting space for everyone.

What happens if someone behaves in a way that doesn’t feel safe?

We’re committed to maintaining a respectful and supportive environment. If behaviour is harmful, unsafe, or disruptive, we reserve the right to remove a member from the community to protect others.